Managing Metrics

Jeanette Chia
Head, Human Resources,
ANZ Singapore

• We have a strong performance driven culture, a rigorous performance management framework and an embedded culture of recognition and reward for out-performance

• We have a regular employee engagement survey and we strive to monitor key people and leadership metrics to understand areas for improvement

• Another gauge is to hear what new-comers, employees, recruiters and competitors say about ANZ and why people choose to join us.

• Finally, it is about looking at how our people, especially key talent, stay with ANZ.

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