Relationship Officer

Job Reference: Contact Centre
Employer/Agency: HL Assurance
Location: Tanjong Pagar
Experience: 3 to 6 years
Salary/Package: $2500-$3500
Job Sector: Banking ( Segment )
Functional Role: Insurance & Asset Management
Date Posted:
Closing Date:

Job Description:
Reporting to the Contact Centre Team Leader, you will be responsible to:
• Perform outbound sales calls to existing customers, customers of affinitive partners to deepen relationship, cross and upsell our products and services.
• Promote products to new and existing customers using telephone as the main medium of contact.
• Handle and manage pre-sales enquiries, sales, post-sales customer service and on-going customer relationship management.
• Deliver an excellent level of customer service to maximize sales, client satisfaction and retention.
• Develop relationships with customers to maximize sales potential and ensure total customers satisfaction.
• Ensure daily and monthly KPIs (Call Performance and Sales Target) are met and exceeded,
• Well-versed in general insurance products (Personal Accident, Home, Health & Travel) and services.

Job Requirements:
• Minimum Diploma/ GCE 'O' level with at least 3-5 years of relevant call center work experience in general insurance industry will be preferred.
• Possess GI certification (BCP & PGI) and basic computing skills is a must
• Willing to be posted to other campaigns and partners' call centre
• Energetic, outgoing personality, customer and service-oriented
• Fast learner, able to work independently and as a team
• Excellent communication, people and interpersonal skills

Other Information & Benefits
• 5-day work week (Mon- Fri, 9 am - 6 pm, 1-hour lunch)
• Attractive remuneration, monthly and quarterly commission, annual leave entitlement, outpatient and dental benefits, group hospitalization and surgical, personal accident and term life insurance, etc.


Interested applicants, please forward your detailed resume, stating your qualifications, experience, reason for leaving each employment, current and expected salaries to us at [email protected] NOW.
(We regret that only shortlisted candidates will be notified.)

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