As a member of the Finance Business Partnership (FBP) team for Loyalty Programs in the Brand, Marketing, Sales, and Consumer Services (BMSC) department, the Senior Business Analyst will support the FBP in the detection, monitoring, analysis and reporting on internal and external Loyalty program abuse. This role is an integral part of the Loyalty Rewards Fraud and Compliance team and supports Loyalty program risk mitigation objectives through:
Data analysis and reporting on the fraud landscape
Using risk targeted parameters, develop use cases and complex database queries to retrieve and shape data from Marriott’s data warehouse
Conducts analysis/research including suspicious activity and trend identification.
Aids in the identification of loopholes and recommend procedures to minimize fraudulent actions.
The Senior Business Analyst will also provide proactive support to ensure the financial and accounting information, reporting, and analysis needs of Loyalty Programs are met through effective partnerships with the various Global Finance groups. He/she will establish and maintain strong relationships with these Global Finance groups and BMSC stakeholders to help effectively address business issues, identify and implement appropriate solutions, influence, as appropriate, business decisions, and improve overall business results.
Partner with Scottsdale, Marriott Business Services (MBS) and other Global Finance groups, as appropriate, to provide routine and ad-hoc operating results and analysis to the FBP Loyalty team.
Establish and nurture relationships with BMSC stakeholders to ensure information flow is timely and appropriate to effect attention to business challenges and opportunities.
Develop scalable, automated processes to facilitate on-going fraud identification, mitigation and reporting
Develop high risk transactions criteria by understanding the key drivers in suspicious activity detection
Use various systems to develop queries and other analytical tools to facilitate analyses; e.g., SQL, Python, Perl or other scripting languages to automate reporting and other processes. Use SAS, R or Tableau to create data visualizations that communicate results and trends
Translate analytical findings into actionable insights for leadership and key stakeholders
Maintain on-going partnership with the Manager of the Marriott Rewards Fraud and Compliance team to understand fraud trends and identification/research methods
Provide data analysis for large-scale ad hoc fraud investigations
Support the finance and accounting work related to the development and implementation of new programs, services and initiatives.
Assist in proactively monitoring the financial control environment within BMSC
Assist in completion of annual compliance processes/procedures for applicable BMSC programs and services. Respond to stakeholder requests as required.
Identify and help implement process improvement opportunities in the interfaces with Global Finance groups.
Perform ad-hoc analyses for and/or provide information to and advise, as appropriate, the FBP Loyalty, FBP BMSC staff and other Global Finance groups on the business environment and key operating issues within the discipline.
Performs other duties as assigned to meet business needs.
Minimum 4 years relevant professional experience
Knowledge of Loyalty Programs preferred
Education or Certification
Baccalaureate degree in accounting, finance, or a related discipline required
Knowledge, Skills and Attributes
Possess expertise in some combination of SQL, SAS, R, Perl, Python, Tableau
Exhibit strong data analysis skills, including querying and manipulation of large quantities of data using applications such as Microsoft Excel and Access (pivot tables, modeling, etc.)
Familiarity with Social monitoring tools, knowledge in Business Intelligence tools such as Cognos and/or MicroStrategy (preferred but not required upon entry)
Solid knowledge of accounting principles and practices.
Understanding of management and franchisee contracts
Excellent computer skills: advanced knowledge of MS Excel
Strong financial acumen
Strong quantitative and qualitative analysis skills
Effective problem-solving abilities; recognizes and researches problems and identifies their underlying causes and recommends and implements solutions
Effective decision-making abilities; uses data appropriately in the process; escalates issues where appropriate
Strong organizational skills; effective in prioritizing and managing multiple priorities and meeting deadlines
Strong communications skills; communicates effectively both orally and in writing; listens to others and effectively comprehends information
Strong interpersonal skills; able to build and maintain key relationships; able to influence others and function effectively in a collaborative work environment
Strong service orientation
Active learner; applies past experiences to identify alternative solutions for current problems, able to understand and adjust to changing priorities, circumstances, direction, and personal styles
Able to work independently
Relationship builder; networker
Collaborative; team player
Trustworthy with strong business integrity
Comfortable with ambiguity and change
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.