Business Process Consultant, Global HR Services - ServiceNow - Singapore

Job Reference: q
Employer/Agency: ServiceNow
Location: Singapore
Salary/Package: On application
Job Sector: General Management & Consulting
Date Posted:
Closing Date:

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

What you get to do in this role:

Driving Human Resources specific process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
Provide guidance to the client and to ServiceNow technical resources in the implementation of the to/be processes
Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their Human Resources processes
Completing, developing and improving required documentation such as process flow diagrams, roles/responsibilities, workshop agendas, presentations, gap analysis reports
Identifying areas of Human Resources process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks
Juggle multiple and complex projects and inititatives
Promoting continuous process improvement practices
Supporting specific sales activities when required
Managing and communicating Human Resources process and business requirements ensuring that the proposed solutions meet the customer's expectations
Providing training and mentoring to other members of the services team
Up to 50% travel annually, driven by customer needs and internal meetings
In order to be successful in this role, we need someone who has:

Proven experience in defining and deploying 'to be' Human Resources processes and in identifying solutions from a people, process and technology perspective
Strong understanding and experience with leading Human Resources and Human Capital Management tools, such as Oracle, PeopleSoft, SAP, SuccessFactors, Taleo and others
Solid experience in requirements gathering, including experience in creating process documentation
Knowledge of the processes utilized in a Shared Services environment
Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to Human Resources sponsors/stakeholders in solving business process and/or technical problems
Experience in analyzing and recommending Human Resources strategies based on business priorities
Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
Proven team player and team builder
We are ideally looking for candidates who have Singaporean permanent residency or citizenship
Japanese language preferred

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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