Senior Lobby Host - Hotel Indigo® - Singapore

Job Reference: 1
Employer/Agency: Hotel Indigo®
Location: Singapore
Salary/Package: On application
Job Sector: General Management & Consulting
Date Posted:
Closing Date:

At Hotel Indigo® our team members are full of neighbourhood knowledge; they know where to find the hidden gems worth exploring. That’s the Hotel Indigo way. That’s where you come in. When you’re part of the Hotel Indigo brand you’re more than just a job title.

At Hotel Indigo we look for people who are energetic, approachable and cultured with a sense of fun; always curious to discover more and share thoughtful suggestions with our guests.

Join our team as our Senior Lobby Host in Hotel Indigo Singapore Katong. You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can

Works with superior in the preparation and management of the department’s budget and is aware of financial targets
Recycles where-ever possible and enforces cost saving measures to staff
Supervise cashiering activities during shift including:
Cash handling and banking procedure
Dealing with irregular payments
Instructing staff in credit policies and facilities
Instructing staff in cash security procedures
Carry out debtor control
Prepare reports
Supervise the cashiering system
Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.
Supervise front office operations during assigned shift including:
Maintenance of guest information
Maintenance of information about local events
Compile occupancy statistics
Supervise the use of he public address system
Supervise group bookings
Assisting with serious complaints
Maintains intimate knowledge of departmental standards and procedures
Keeps abreast of all modifications to accounting policies and procedures
Maintains exemplary department standards of behaviour and appearance and attitude as expected in a IHG Brand
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times
Endeavours to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
Log security incidents and accidents in accordance with hotel requirements
In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

ü Duty Meals
ü Birthday Off
ü Medical Benefits
ü Dental Benefits
ü Insurance Coverage
ü 25-50% F&B Discount at restaurants within IHG Singapore Hotels
ü Special Employee Rate at all IHG Hotels worldwide
ü Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Hotel Indigo and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to


Requirements for this role

1. Diploma in Hotel Management or Tourism Management

2. At least 1 year experience in guest service or customer service in a hospitality industry

3. Experience in Front Office systems will be an advantage

4. Passionate about customer service in a hospitality environment

5. Passionate about coaching and developing team members

6. Ability to thrive in a dynamic environment

7. Have a vibrant personality

8. Excellent inter-personal skills

Connect To Us