The Assistant Store Manager will partner with the Store Manager to effectively lead, develop and support the assigned team members of a Tiffany store to meet and/or exceed sales plans and profitability targets. He/She will be responsible in partnership with the Store Manager to onboard, train, schedule the team and provide feedback to the staff to ensure the team meets and/or exceed the expectations of their role. The Assistant Store Manager is a team leader, an individual that builds a climate of unsurpassed customer service and client development by maximizing the performance of motivated, innovative, enthusiastic and engaged employees who are sales plan achievers. He/She assists to manage an efficient back of house and is a collaborative assistant sales manager who models and champions the Tiffany Cultural Values.
Achieve/Exceed Store Sales Plan –
Understand and execute on pre-determined Annual Net Sales plan by managing a group of assigned team members.
Monitor competitor activity and performance.
Build Client Portfolio
-Ensure growth of assigned team members’ client portfolio
-Coach and monitor team cultivation practices to achieve high client repeat rate.
-Improve store data capture rate with a focus on the quality of information gathered and ensure consistency of personalized SP outreach.-
-Cultivate customers with personalized interactions.
-Support events in partnership with PR.
Building a High Performance Team
-Drive performance through effective communication at Sales Professional (SP) level to motivate and engage team.
-Understand team development plans and support accordingly.
-Address and action performance management issues of assigned team in timely manner through consistent feedback.
-Ensure coaching follow-up after training is completed.
-Partner the Store Manager/Director to maintain employee engagement through reinforcement, appreciation and employee recognition.
Customer Satisfaction/In-Store Experience
-Execute retail excellence standards.
-Ensure highest level of luxury in-store experience at all times.-
-Master the Power of Blue selling ceremony, including Tiffany Touch and deliver service excellence.
-Share client feedback received on Voice of Customer (VOC) Survey to improve customer service.
-Embody and inspire the highest luxury standards in presentation and behavior.
-Manage customer issues/complaints.
-Reinforce together with the Store Manager/Director on store operations, health and safety, maintenance and store environment in order to comply with all internal control procedures.
-Monitor and consolidate out of stocks and merchandizing needs as required by the Store Manager/Director.
-Minimum of 1-2 years of management experience in retail or luxury retail or relevant customer related experience (e.g., hospitality).
-Experience in sales generation and managing the achievement of sales results.
-Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
-Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
-Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
-Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
-Able to work airport hours
-A Diploma or University Degree.
-Graduate gemologist degree or previous Gemological Institute of America (GIA) course work.
-Proficiency in local languages and English.