Cloud Applications Customer Engagement Manager - Oracle

Job Reference: 1
Employer/Agency: HeadHunt Post
Location: Singapore
Experience: 12 years & above
Salary/Package: On application
Job Sector: Information Technology
Date Posted:
Closing Date:

Global Customer Programs works across all regions and Oracle lines of business to increase customer focus. This includes listening to customers, collaborating at a senior management level with customers, driving response to common themes, and communicating customer successes.

The Global Portfolio References Team is part of the Global Customer Programs (GCP) organization at Oracle. The Global Customer Programs organization has the overall charter:
To understand our customers’ requirements for business success and help manage customer coordination across Oracle
To understand sales and marketing needs related to customer referencing and deliver a programmatic and proactive approach to meeting those needs, via self service tools where possible to meet demand and one-off resolution where needed.
To help understand barriers to success & facilitate resolution of issues within Oracle
To amplify the voice of the customer within Oracle
To provide on-going feedback to support changes to business process & business practice within Oracle
Manage Competitive Reference Development Program in APAC, while maintaining alignment with global program goals and objectives. In this position you will work with regional stakeholders, Engagement Managers and Reference Fulfillment Managers to extend reference air cover via targeted communications, and provide support for regional roll-out of ancillary programs (ie, GCP Go Live Events in a Box, Influitive platform, etc). The individual will report to the global lead for the Competitive Reference Development Program.
Act as a force multiplier for cloud references in region and provide air cover for Global Customer Programs and pan-APAC programs including Corporate driven events executed in region. In turn, the individual will drive program alignment across GCP for one view to APAC stakeholders.
Support APAC References efforts around Sales Leadership engagement, education and awareness, including validating reference priorities and coverage gaps, and developing and executing on plans to drive alignment in concert with the broader virtual references team
Responsible for structured and ad hoc reporting on APAC -specific Cloud references as well as real-time overall program status, related customer status changes, and win-loss analysis.

Develop, drive and refine plans to further Global Customer Programs reference team alignment with APAC stakeholders and priorities in keeping with corporate program goals and objectives.
Build relationships with key APAC stakeholders across Sales, Development and Marketing to understand reference priorities and map customer programs and recruitment accordingly.
Collaborate with Corporate and Regional Reference and Sales Fulfillment teams, other Global Customer Program teams, and other lines-of-business.
Source APAC cloud customer install base intelligence.
Bring regional considerations to corporate driven programs.
Establish APAC CRDP reference recruitment nomination and routing process.
Collaborate and share best practices with other Competitive Reference Development Program portfolio areas.
Demonstrated experience in customer referencing and customer marketing, preferably with an enterprise software company.
Demonstrated ability to establish strong working relationships with senior executives in APAC across Sales, Development, and Marketing.
Demonstrated organizational skills and ability to work on multiple high-priority projects at once, while continually assessing what is “important” vs. what is “urgent”.
Demonstrated ability to work in a team and matrix environment to establish strong working relationships across a variety of lines-of-business within Oracle.
Demonstrated ability to use the tools associated with the position (Microsoft Office, Hoovers, Oracle Global Marketing Operations and Services portal, MyOracle, etc.)
English speaking is a must.
Exceptional program management. Able to manage an initiative or project from beginning to end.
Extraordinary organization skills and the ability to multitask and continuously assess importance versus urgencies
Ability to work with Executives as well as general cross functional teams
Ability to manage virtual teams through influence
Work well under pressure
Strong interpersonal skills
Excellent written and verbal communication
Able to follow direction and process while bringing innovative ideas for improvement
Strong analytic skills
Strong facilitation skills
Creative, energetic, and enthusiastic
Team player
Preferred Qualifications: 12 years technology/industry experience and BA/BS/MBA in Marketing, Communications or other relevant focus
Basic HTML and web technology skills a plus
Experience in sales enablement and account management a plus

This position has four focus areas:

The ideal candidate is an energetic and enthusiastic individual contributor and team member with very strong program management skills and ability to work in fast-paced environments with often rigorous deadlines. Job duties are varied and complex utilizing independent judgment. English speaking is a must.

The ideal candidate will excel in the following areas:

Additional details:

Core Skills:

Location: candidate must be located in Singapore
Travel – roughly 25%

Detailed Description and Job Requirements

Responsible for driving the customer marketing strategy by defining, building and executing programs that deliver a steady stream of well-targeted customer reference assets and activities to support awareness, demand generation, and sales as well as connecting them with the right advisory initiatives and inviting and connecting them with the appropriate peer groups.

Define and build programs, and execute a detailed plan that delivers a steady stream of customer success stories and references to support awareness, demand generation and sales cycles. Advocate on behalf of Oracle customers by connecting and enrolling them in appropriate advocate program elements and take a team-based approach to keeping customers engaged with Oracle. The success of this role means higher customer satisfaction, retention and expansion of Oracle business. Develop and manage relationship with customer stakeholders to ensure they are leveraging our solution to achieve maximum business value. Acquire a deep knowledge of our customer base, existing customer story content, mine and use that content to increase its effectiveness, and manage that content to increase usability and visibility. Understand and support the needs of internal and external stakeholders, and communicate their needs. Connect them with the right advisory initiatives and invite and connect them with the appropriate peer groups and develop reciprocal advocacy relationships. Match sales reference requests to appropriate references in a consultative model. Develop and manage relationship with top accounts to speak to press and analysts, take sales reference calls, and participate in marketing activities (case studies, awards, videos, reference forums, speaking opportunities)

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 8 years relevant work experience. Advanced technical and strategic understanding of Technology, Applications, and Industry solutions being marketed. Sales and Marketing experience in the IT industry. E-business + Internet practical know-how. Experience with communities a plus.

Job: Marketing
Location: SG-Singapore
Job Type: Regular Employee Hire
Organization: Oracle

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