At World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000- strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
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World Fuel Services Corporation is a global leader in the downstream marketing and financing of aviation, marine and land fuel products and related services. With revenues in excess of $42 Billion, a global footprint of 60 office locations serving over 200 countries and territories, and over 4500 employees, World Fuel Services offers its customers a value-added outsource service for supply, quality control, logistical support and price risk management. This is a unique opportunity to join our rapidly expanding aviation division.
Specific responsibilities include:
Arrange fuel for customers worldwide (scheduled and ad-hoc flights), set up and sending out Sales Orders to appropriate suppliers / airport contacts
Co-ordinate with Credit Control department to ensure customers do not exceed their credit limits and adhere to company credit policies
Update database with fuel shortages and other critical operational information
Field incoming telephone calls
Proactively working with Dispatch colleagues to contact and reengage inactive customer portfolio.
Deal with customer pricing enquiries for ad-hoc fuelling, (verbal and written)
Gain a good understanding of company and products/services offered
Maintain client profitability at desired levels set by the Manager/Sales teams
Support the Sales teams with telephone and price quoting support
Work with Supply team to develop day-to-day supplier relations
Assist customers and internal personnel with pricing and general queries
Excellent English communication skills (written and verbal)
The successful candidate is like to have about 3 years of experience, preferably in aviation or in the area of customer service
A strong team player with excellent interpersonal skills, strong customer service skills, and the ability to build relationships
Effective and professional telephone manner
Commercial awareness and sound business judgement
Ability to anticipate issues, work well under pressure and to priorities effectively
Ability to deal with the unexpected, show initiative and work alone at times as required
Willingness to work over weekend and public holidays (on a rotational basis)
Knowledge of commercial, business and military aviation fuel market
Conversant in aircraft types
Experience with Oracle systems
Fluent in languages in addition to English
Good working knowledge of world geography