Deliver Veritas Consulting Services engagements including technical analysis and design, assessments, health checks and implementation. Specific focus on the Messaging and Archival and Data Protection. Deliver both consulting or value added residency services to Veritas Clients for Veritas¹ products and services.
Day-to-day assistance, using best practices, for maintaining the Veritas product suite within the Client¹s environment, in addition to day-to-day event monitoring and log review, using Client internal processes, tools and best practices.
Reduce the possibility of incidents and outages by providing proactive configuration management and advanced troubleshooting techniques.
Demonstrate knowledge of client¹s issues, industry, and business operations.
Develop and manage peer level client relationships, ensuring ongoing client satisfaction focus from all team members, quality assurance and potential follow-on sales opportunities.
Identify and resolve engagement issues.
Work with other team members to assist with issue resolution.
Participate in business development and pre-sales activities, as required.
Bachelor's Degree or equivalent
At least 5 years of experience in IT solution implementation.
Experience in dealing with networking and system operations and/or administration.
Able to work independently and run projects.
Excellent communication and presentation skills.
Willingness to learn and adapt in dynamic environments.
Good inter-personal and communication (verbal/written/presentation)skills desired.
Experience in an outsourced IT environment a bonus.
Microsoft hands on experience (no less than 3 years) including Microsoft Exchange 2010/2013, Windows 2008/2012 Server, Active Directory and desktop deployment.
Unix system experience is a plus. Security background (IP, Firewall, IDS etc.).
Enterprise Vault (or similar technology) experience (implementation, admin, support) desired and would be an advantage.
Veritas InfoScale (previously known as Storage Foundation) experience desired and would be an advantage €Data protection experience (NetBackup, Backup Exec preferred).
Some scripting and development background (Perl, DOS batch scripting etc. VBScript, Java/C++ a plus).
Database administration experience a plus (Oracle or SQL preferred).
Network management experience a plus (e.g. Cisco, Brocade, McData)