At World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000- strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
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World Fuel Services is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by law.
The Fuel Logistics role lies at the heart of the organization and the department is one of the key market differentiators for WFS Aviation. With teams in Costa Rica, London, Miami and Singapore offering Global customers 24/7/365 office-based operational service, employees are involved a truly multicultural operational experience. The role is a mix of customer service combined with sales and operational/sales support for the global customer database.
A member of the Global Fuel Logistics department has to have a can-do approach to customers and suppliers, who can be calling in from all types of companies and all around the world with different requirements. The individual needs to understand different cultures and have an empathy for the differing needs of the different types of aircraft operators.
The working day can be extremely busy - filled with telephone calls, emails, keeping up to speed with fuel shortages in different regions, and liaising with Sales, Credit, Collections, Supply, Billing and other departments. The Fuel Logistics department is seen as an ideal area to grow talent in order to progress to other areas of the organisation.
The role encompasses the opportunity to manage a collective portfolio of small accounts, meaning the individual ideally needs to feel confident in making calls to prospective customers and building/developing those relationships in order to grow volume and profitability in line with targets
Receiving and making telephone calls
Receiving and sending emails (this is a very busy department for email traffic)
Arranging fuel for customers worldwide (scheduled and ad-hoc flights), setting up and sending out Sales Orders to appropriate suppliers / airport contacts
Dealing with customer price requests for adhoc fuellings, (verbal and written)
Managing some small customer accounts – grow volume and profitability
Good understanding of company credit policies, working with the Credit Team to ensure fuel is released in accordance with the current Credit Policy
Supporting the Sales teams with telephone and price quoting support
Working with the Supply teams to develop day-to-day supplier relations
Updating database with fuel shortages and other critical operational information
Gain a good understanding of company and products/services offered
Assisting external and internal customers with pricing and other general queries
Visiting trade shows, attending customer or location visits, or working from another WFS office location (potentially) abroad for up to 2 weeks if requested