The role’s core responsibilities center around the technical support of the sales life cycle including:
Requirements gathering: qualification and documentation of prospect’s need for a datafeed solution
Solution design: deciding what product mix fits the requirements in the most effective way, from a content, interface, usage and connectivity/infrastructure perspective. The output will include content coverage spreadsheets, infrastructure visio diagrams and other supporting materials.
Applying commercial guidelines to help cost out set solution and completing the relevant product order forms.
Support any trial and proof-of-concept efforts to help prospect through the evaluation phase. Track and report progress through a formalized project management approach when needed. Respond to all technical client queries in a prompt and informative matter; lead or attend client calls/meetings as needed. Involve specialist support depending on the query (e.g. Business Analysts, Technology, Network Engineering, Exchange Relations, Product Management…).
Assist the Sales team in the contractual process and providing the relevant supporting technical documentation/information.
Upon contract closure, coordinate the effort to implement the solution in Production, working alongside the delivery teams and eventually handing off to Client Services.
Fluent in English, Mandarin and Cantonese
Strong presentation skills
Attention to detail in all aspects of work is essential, diligence
Confident and professional communicator, both written and in front of audience
Logical and methodical at trouble-shooting
Excellent time management skills
Ability to multi-task and prioritise under pressure, while maintaining high quality output and meeting deadlines
Several years’ experience in the Market Data and/or Electronic Trading domain in a Pre-Sales, Support, Product or TAM capacity, having had significant exposure to associated technology, terminology, vendors, trading venues, market forces, regulation
Excellent understanding of financial markets and related terminology
Content specialist across various asset classes covering real-time data as well a reference data
Expert user of Microsoft Excel, Visio, PowerPoint
Understanding of networking and associated protocols
UNIX or similar command-line experience (desirable)
Programming experience at some level in Java, C# or C++ (desirable)