Ability to provide 8x5 On Site and 24x7 On Call Support.
Analyzes and develops new hardware requirements and prepares specifications for hardware acquisitions.
Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
Assesses and documents current site network configuration and user requirements.
Assists in communicating current operational status of networks.
Assists in instructing customers in the operation and maintenance of systems/equipment.
Assists in maintaining network hardware and systems; troubleshoots network and hardware issues or problems; researches, analyzes, isolates and resolves errors.
Coordinates post installation operations and supervises maintenance support.
Develops hardware installation schedules.
Directs and leads preparation of engineering plans and site installation Technical Design Packages.
Directs and leads preparation of drawings documenting site configuration changes.
Maintains computer-based systems, local area networks or communication systems.
Mobilizes installation team.
Organizes and directs site surveys for hardware installations.
Performs basic testing of routers and switches as appropriate.
Performs site lead related duties and functions at the direction of the ONE-NET Operations Manager.
Prepares site installation and test reports.
Provides on-site field support to customers including installation, servicing and repairing of systems and equipment.
Provides supervision of installation technicians, analysis, design, installation, and maintenance of computer based systems, local area networks, and communication systems.
Provides technical field support to ONE-Net customers.
Ability to supervise a team of field service technicians in day to day operations.
Experience working with network\systems software and hardware, data, voice or video.
Experience working with computer systems.
Experience working with customer technology and support requirements.
Experience working with the company's hardware, software and equipment products.
Good analytical and problem solving skills.
Experience working with various computer applications and ability to apply to situation.
Interpersonal and communications skills to interact with customers and team members.
Skilled in time, priority and task management.
Strong field Support experience supporting a DoD clients or customers.
SECNAV 5239.2 Entry Level Baseline Certification
CCNA OR HIGHER Certification\Training
MCSA Windows 7 OR HIGHER Certification\Training
# of Openings:
Scheduled Weekly Hours:
Telecommuting Not Allowed
SGP Singapore - LNSC Singapore PSC 470 Box 2250 FPO AP 96534, One-Net LNSC Bldg 7-4 (APC066)