253208-Infrastructure Group Manager-17057290 - CITICITI

Job Reference: HH100
Employer/Agency: CITI
Location: Singapore
Salary/Package: On application
Job Sector: General Management & Consulting
Date Posted:
Closing Date:

Provide thought leadership and accountable for overall regional Voice Services strategy and delivery to committed operating level agreements for region
Govern adherence of Voice Operations OLA’s
Region specific service improvement plans to address deficiencies in technology solutions and operational processes including service design, service transition, capacity management, incident, change, and problem and event management
Accountable for root cause analysis for Severity 1, Severity 2, and chronic recurring incidents that impact the business sector Primary contact for service-related issues. Owning and executing against the Service Improvement Plan to reduce incidents. Ensuring platform stability, with an aim to maximizing service uptime
Report on established SLOs in order to establish efficiency of service, and development of corrective action plans to bring deviations back in line.
Representative for Executive Change Advisory Board to ensure changes are appropriately risk rated and executed with quality
Provide oversight and leadership to ensure risk and compliance commitments are achieved

Systems analysis skills, understanding of business, excellent communication skills
Ability to break complex concepts down into terms understandable to non-technical individuals
Outstanding written and verbal communications with the ability to take complex technical detail and articulate it effectively Competencies
A leader, with the courage and persistence to drive constant change through collaboration and partnership
An effective communicator, with a good command of both written and spoken English (Spanish also highly valued)
Knowledge / Experience:
Expert infrastructure knowledge with at least 10 years’ experience in large mission-critical environments
Experience presenting to senior executives and capable of distilling complex technical discussion into succinct presentations that can influence the target audience and motivate to action
Certification in Voice platform technologies

Primary Location: APAC-SGP-Singapore-Singapore
Job Category: Technology
Schedule: Full-time
Education Level: Bachelor's Degree
Shift: Day Job
Employee Status: Regular
Travel: Yes, 10 % of the Time
Office Location / Address: 39720 - APAC - Singapore - Singapore, No 3 Changi Business Park Crescent, Changi Business Par [PO, C

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