Corporate Travel Counselor - American Express - American Express

Job Reference: HH100
Employer/Agency: American Express
Location: Singapore
Salary/Package: On application
Job Sector: General Management & Consulting
Date Posted:
Closing Date:

GBT Singapore is expanding! We are looking for driven and customer focused people to join our Corporate Travel Service Delivery team. We provide intensive training and mentorship program to develop you with travel knowledge and customer service skills. You will have great opportunity to network and gain industry knowledge from Hotels and Airlines and be equipped with travel technology tools. If you are passionate about travel and willing to learn, we are looking for You!
Job Responsibilities
Provide accurate business travel arrangement for corporate accounts including air, hotel, car and ground transportation arrangement
Understand customers’ needs to propose best alternatives in terms of pricing & routing
Planning of travel itineraries, making reservations & ticketing for international markets
Gain knowledge and adherence to clients procedures, programs and policy guidelines
Update and maintain accurate and Personal Client Profile
Check document validity, provide accurate visa requirements and application details at the time of reservation
Confirm travel itinerary request within the stipulated Service Level Agreement
Inform customer by the preferred communication channel for any changes of travel schedule
Build and maintain good working relationships with our corporate customers
At least 2 years of relevant experience in Reservation & Ticketing preferably in Travel and /or Airlines industry
Hands on knowledge of GDS system (eg: Galileo / Amadeus/ Abacus) is a plus but not a mandatory requirement
Basic understanding of international travel requirements and destination knowledge a plus
Good verbal and written communication and interpersonal skills
Ability to work under pressure and multi-task while maintaining professional rapport with corporate clients
Good problem solving skills and attention to details
Good team player and collaborative mindset to drive the best outcome
Customer focused and driven to helping others is a necessity – will to serve
What GBT Offers
Quarterly Incentives
Training & Mentorship
Travel Perks & Discounts – Air & Hotel
Extensive Medical, H&S & Insurance benefits etc


It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Connect To Us