Thomson Reuters is the leading source of intelligent information for the world’s businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization.
The Technology Relationship Manager will deliver the technical relationship management mandate for a designated sub region through establishing and maintaining the Thomson Reuters technical relationship with customer stakeholders, with the aim to deliver key mandates of retention, growth and customer & stakeholder satisfaction.
Ownership of the customer technical engagement with focus on high levels of customer satisfaction, driving customer value, maximizing revenue growth and customer retention
Proactively manages service quality, and mitigates service risks in a way that not only responds to immediate needs but addresses the root cause
Own the technical relationship with the customer maintaining a thorough understanding of the customers’ business roadmap and strategic priorities, technology architecture, processes and systems
Engages customers as a trusted advisor and positions Thomson Reuters propositions to drive further value, innovation, enhance their business, and workflow. Ability to articulate Thomson Reuters open platform strategy, content and solutions to customers
Stays current on all relevant Thomson Reuters propositions; understand competitor solutions and strategies to best support the Thomson Reuters account teams
Possesses and proactively maintains a broad knowledge of emerging technologies and key trends within the financial markets, able to communicate these internally and externally with customers, events and conferences as required
Actively participates at regional or local customer service forums within Thomson Reuters and with customers
Own and develop relationships with the frontline account management and specialist sales, service and support organizations to provide customer technical insight. Align with internal teams to build, innovate and execute account plans
Communicate customer risks internally that will secure and co-ordinate resources necessary to retain priority contracts, projects & initiatives
Support the project management office to ensure successful task execution
Qualifications and Experience Required
Experience in a technical role, systems development and/or integration in a financial organization or vendor
Demonstrates strong business acumen and good understanding of the financial markets
Proficient at discussing technology, systems and developments pertinent to the financial market place
Excellent customer engagement and relationship development skills and have the ability to articulate customer requirements and priorities
Knowledge and experience with financial, regulatory and risk technologies and able to align solutions/ offerings with business operations and customer workflow(s)
A confident communicator, expresses ideas and points of view in written documents, proposals and presentations in a well-structured, concise, and effective manner to suit target audiences
Effectively engage and work across diverse teams (function/geography)
Good interpersonal and team leadership skills to manage through influence
Ability to drive and deliver resolutions to problems in a high-pressure time-sensitive environment
Ability to manage multiple parallel work streams with accountability to different groups, and to maintain timely progress on medium and long-term efforts
Upholds Thomson Reuters values of Trust, Partnership, Innovation and Performance
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Bring your ambition to make a difference. We’ll bring a world of opportunities.
As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit thomsonreuters.com/careers.
More information about Thomson Reuters can be found on thomsonreuters.com.