About JP. Morgan Chase & Co
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
About Chase Consumer & Community Banking (CCB)
Chase Consumer & Community Banking serves nearly 66 million consumers and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Our 129,000 employees serve our customers in 57.5 million households by following Chase's Five Keys to a Great Customer Experience.
CCB serves 23 million households at more than 5,471 branches in 23 states, 18,623 ATMs, online, through mobile and by phone.
Consumer & Community Banking (CCB) provide technology support for applications across all lines of business. These applications are critical to ensuring an outstanding customer experience.
The Consumer & Community Banking (CCB) Planned Event Management (PEM) analyst represents CCB during scheduled and planned firm-wide maintenance events impacting Chase data centers. The Major Event Planning Calendar is managed and set annually at the firm-level. These events include infrastructure maintenance and data center disaster recovery events. The PEM analyst will help ensure those events do not conflict with or unduly impact the needs of the business or CCB IT. For all events that are managed by the PEM analyst, they are the voice of the event from understanding the scope of work, understanding impacts to CCB, planning the event through execution to ensure all applications/systems are back to a business as usual state prior to start of business.
Facilitate, manage, communicate and report on the progress of major CCB technology events
Be the point person for triggering escalations when execution schedules/milestones deviate from the planned timelines
Maintain close relationship with internal PEM team for seamless handover of event from planning to execution
Attend event planning and review sessions
Work with application support teams during and pre/post event to ensure that data metrics in SharePoint forms are collected in proper format and accuracy
Develop and execute a command center plan for owned events and communicate status at key milestones
Participate in any incident response activities, with respect to providing information from the event that may be relevant to investigation and remediation
Conduct lessons learned following the event that will allow for continuous improvement in the process
Close out all reported issues from the event to prevent recurrence
Majority of the executions happen on Thursday, Friday and the weekends.
General knowledge of networks, storage networks, infrastructure, load balancing, server clustering, databases and application architecture
Minimum of five years relevant work experience in combined business, project management, team leadership and IT experience
Excellent analytical skills, especially in analysis of complex IT events or high-impact, complex projects
Clear and concise written and oral communication skills and proven ability to articulate technical details to a wide range of audiences
Ability to foster strong client relationships and to collaborate with project teams and technology partners
Solid command of Microsoft Office products, especially Excel and SharePoint
Strong project management skill set needed
Able to work a 12 hour shift pattern/40 hour week as determined by the hiring manager (this is likely to include occasional weekend working).
Consumer & Community Banking application knowledge
Familiarity of internal Chase systems, especially ITSM, TAMS, SEAL and CMBD
ITIL certification with emphasis on Service Transition is preferred
J.P. Morgan is a place for talented people from all backgrounds and perspectives because our clients come from all backgrounds and perspectives. We encourage a culture of inclusion, where everyone's opinion counts and all employees have the freedom to deliver their absolute best. This is why we work hard and invest in attracting and developing a diverse workforce. Learn more about our Business Resource Groups in how they help our employees build successful careers and reach their greatest potential.
Job Technology Operations
Primary LocationSG-01-Singapore-1 Changi / 33171
Organization CONSUMER & COMMUNITY BANKING
Job Type Standard
Shift Day Job
Employee Status Regular
Corporate Brand JPMorgan Chase & Co.