SAILPOINT Professional Services Manager
SailPoint is looking for an experienced management lead who will be responsible for overseeing the development of SailPoint’s Professional Services team in the APAC region. This is an exciting opportunity to help grow the presence of SailPoint in an emerging region that covers both Asia and ANZ.
The Professional Services Manager has day to day oversight of the team including Customers, People, Processes, Projects and Sales. This includes experience in the challenges of customers, culture, rates, and expectations across regions. SailPoint has multiple resources across the APAC region which will need oversight, professional growth, and staffing on projects.
Projects focus on delivery of SailPoint’s solutions, including pre-sales, implementations, and project governance. The PS Manager will oversee all Services opportunities from initial identification through execution. The position will be supported by team leads in both Asia and ANZ to assist with their daily activities.
Growth of the APAC region is very important to the future of our business and the PS Manager will report up to a Director of Professional Services on the health and development of the region.
Oversee a geographically diverse team, located across Asia and ANZ.
Manage the team’s professional growth, project staffing, and performance
Support the success of our customers in implementing and maintaining SailPoint software. This includes assistance from deployment, development, support escalations, partner management, training, and technical problem solving
Analyze and report on the professional services APAC marketplace to help senior leaders understand the market opportunity and SailPoint’s competitive position (successes, challenges, opportunities, and risks), globally and by geographic market, business, industry sector, and client segment, as needed
Apply standard methodologies across the APAC market, Services team delivery, market/customer analysis and pipeline development, customer support, and drive Professional Services growth
Provide ongoing support to the Professional Services team located in Asia and ANZ
Role Specific Responsibilities:
Assist in defining project scope, recommending approaches, and managing execution of major strategic projects
Help establish analytical frameworks to identify, prioritize, structure, and solve complex business problems
Develop content for presentations and reports
Develop content for and coordinate client workshops and working sessions
Mentor and manage the growth of junior employees and direct reports.
Manage the business relationship between SailPoint and assigned client accounts
Lead project scoping and technical requirements gathering discussions.
Manage complex projects with multiple work streams and multiple stakeholders; coordinate and facilitate discussions with clients
Ensure that services are provided, implemented correctly and billed in a timely and accurate manner
Serve as point person for the client on service delivery issues / escalations and take accountability for remedying any service failures
Assist with the sales process for services portions of deals, including presentations, RFP responses, and proposal/SOW generation. Effectively interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases.
Manage the financials of multiple projects, with a focus on profitability and productivity to ensure client satisfaction
Perform a range of Professional Services management tasks such as project forecasting and financials, project staffing, working with delivery partners, and tuning project methodologies.
Provide strategic updates on clients’ performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers
Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth.
Years of Experience:
5 + years of managing professional services teams.
Over 10 years of professional work experience as part of an enterprise software company, consulting organization, or systems integrator.
Excellent strategic thinker, with demonstrated consulting or related experience
Superior PowerPoint and Excel skills required
Experience working with software depoloyments that utilizes the following (a plus):
the following web technologies: XML, SOAP/REST, SCIM, Web and Application Servers, HTML.
Databases (Oracle, Sybase, MSSQL, MySQL).
Directories (LDAP, AD).
Enterprise systems (SAP, PeopleSoft)
Programming languages such as Java, .NET or C++.
Familiarity with identity management provisioning systems (SailPoint, Sun, Oracle, IBM, Novell) a strong plus
Security software or internal IT audit experience a plus.
Experience and interest in Professional Services management duties (project forecasting and financials, project staffing, working with delivery partners, and tuning project methodologies)
Advanced project management skills and demonstrated experience successfully managing a cross functional team
Excellent communication and presentation skills, with the ability to translate quantitative and qualitative analyses into clear messages for the audience
Strong experience with all phases of Project Management (project planning, resource management, scope, schedule and status, documentation)
Excellent communication skills and extensive experience working with clients and partners.
Advanced attention to detail
Ability to be self-directed and manage engagements
Proactive and results-oriented player who wants to help build a high-performance team
Collegial team player who can work in a small team environment
Comfortable working in a global, matrixed environment
High degree of endurance and flexibility to work through multiple iterations of work and quickly manage changing priorities and diverse subject matters
Ability to deliver under pressure and provide informed responses to leadership in short timeframes
Ability to handle sensitive leadership information with utmost confidentiality
High degree of comfort working in an unstructured environment that requires solving complex, open-ended issues with incomplete data and little direction
High degree of self-confidence, poise, maturity, discretion, diplomacy and empathy
Must currently live in Asia. Singapore, Hong Kong, Japan a plus.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.