Senior Order Management Officer
You are responsible for
Booking and managing Sales orders: making sure all parts of a customer order (from factories and 3rd party suppliers) are delivered to the warehouse or to the customer complete and on-time.
Place purchase orders (PO) to suppliers, communicate delivery dates and check if goods are shipped and delivered on time.
Ensuring ICS (Internal Control Standards), SOX (Sarbanes Oxley legislation) and export control compliance.
Archiving Sales Documents files related to customers and countries according to local legislation.
Pro-active communication to (internal) customers in a clear and customer centric way.
Responding pro-actively to missing items (MOA) or dead on arrival (DOA) claims by using assigned tools.
Supporting the return order processes: contact supplier for authorization confirmation, inform customer of return process, book return order and align all details between customer and factory on return.
Inform and follow-up with Finance concerning credit holds that are blocking shipment and/or PO’s.
Supporting Supply Chain processes from a logistic and documentation point of view (e.g. Sales on shipment, Direct deliveries).
Actively support the implementation of continuous improvement, eg LEAN tools such as Kaizens/A3.
To succeed in this role, you should have the following skills and experience
Degree in Supply Chain or Logistics or equivalent.
Possess at least 3 years of relevant work experience.
Good communication and interpersonal skills.
Knowledge of SAP is preferred.
In return, we offer you
Describe in two to three lines what tangible and intangible benefits the incumbent will gain in this role. Use our Employer Value Proposition (EVP) themes and information gathered in the RSM as input sources.