Quality Services Manager - Raffles

Job Reference: HH100
Employer/Agency: Raffles
Location: Singapore
Salary/Package: On application
Job Sector: General Management & Consulting
Date Posted:
Closing Date:

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

Swissôtel Merchant Court, Singapore is a luxury hotel ideally located close to entertainment and dining hotspots such as Clarke Quay, Boat Quay and Chinatown. The close proximity of the MRT to the hotel makes Orchard Road, Raffles City, all major tourist attractions and the financial hub at Raffles Place, within easy reach.

The 476 guest rooms and suites cater to the needs of the most discerning travellers. The Swiss Executive floors offer luxurious rooms and suites and the Swiss Executive Lounge provides additional luxury and exclusivity. Facilities includes an idyllic pool area with water-slides, an outdoor Jacuzzi, two award-winning restaurants and one lobby bar, a 24 hours Fitness Centre, Pürovel Spa & Sport, a column-less ballroom and seven function rooms.

Quality Services Manager

Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:

Promoting quality achievement and market matrix improvement
Ensuring compliance with Swissôtel standards
Setting up and maintaining quality control and documentation procedures ensuring policies & procedures are properly understood, carried out and evaluated
Liaising with all relevant departments to ensure the execution of corrective action and compliance as well as best practises with guests' specifications
Monitoring performance by gathering relevant data and producing statistical reports which includes the market matrix
Meet the department heads to discuss departmental market matrix scores as well as areas of improvement
Assisting the department heads in areas of improvements and solutions to increase the market matrix scores

To ensure data are updated in SERAM system
To plan and conduct internal ISO audits to ensure compliance
To review ISO internal audits departmental performance and ensure corrective actions are taken to meet its objectives, goals and compliance
To ensure proper documentation and information system is maintained according to the ISO certification requirements
Quality Meeting
Workplace Health, Safety and Security Meeting

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

Degree/Diploma or relevant Quality Certifications
Working experience and knowledge of ISO 9001, ISO 14001 and OSHA 18001 requirements

Swissôtel Hotels & Resorts
Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

If you feel you are ready for your next professional challenge, send us your application today.

Job Level: Management / Supervisory
Schedule: Full-time
Shift: Day Job
Travel: No
Closing Date: 12.Aug.2017, 8:59:00 AM
Job Number: SMC00670

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