Senior Regional Operations Manager -3PL

Job Reference: 14C7049
Employer/Agency: Logistic People (Asia Pacific) Pte Ltd - EA Licence number: 14C7049
Location: Singapore
Experience:
Salary/Package: $5k-$10k
Job Sector: Science & Healthcare; Sales; Transportation & Supply Chain
Functional Role: Life Sciences & Pharma
Date Posted:
Closing Date:

Our client, a multinational logistics company is looking to fill the following vacancy:
Responsibility:
• Engage, front and support customers in business/process issues and queries for presales, existing and post-sales accounts to ensure customer requirements can be met
• Function as the control tower to coordinate and collaborate with the countries to execute the requirements of the customer
• Support, administer and monitor processes through development of business key performance indicators with customer to ensure continuity in relations and processes
• Regional performance management and monitoring each country’s KPIs to ensure that they consistently perform within the target
• Leading and coordinating new product launches (NPIs), developing and implementing solutions, process improvement activities and implementing new businesses to contribute to project success and business growth
• Responsible for contingency planning, risk mitigation process and change management.
• Proactively identify cost savings and process initiatives that would derive benefit for the customer
• Support/execute annual account strategy plans to jointly contribute in the development of the account(s)
• Experience in Reverse Logistics
• Support in pricing requests/queries (where applicable) to ensure timely response to customer and increase customer satisfaction
• Analyze reports to inform risk/growth opportunities for internal and external parties to enable them to adjust activities and make informed decisions
• Provide and practice optimal service and product quality to customers and processes to reduce customer defection and ensure sustainability of accounts
Requirements:
• Preferably more than 4-6 years experiences in the logistics / freight forwarding industry in an operations or customer service/ key account management environment
• Senior Program Managers will also be considered
• Knowledge of Freight operations and excel at Client Management / Program Management
• Knowledge and understanding of international logistics operations across multiple modes
• Experience in regional operations management, reverse logistics and customer operations
• Assertiveness, critical decision-making and analytical skills
• Customer-oriented and able to promote high performance culture
• Excellent people management and communication skills
Please submit your application and updated resume in Word Format to [email protected]
EA Licence No.: 14C7049

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