JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of 2.6 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
About our Cybersecurity Organization
The Global Cybersecurity organization’s objective is to ensure that JP Morgan Chase is able to effectively detect, prevent, and respond to cyber threats against our technology infrastructure. The scope of Cybersecurity comprises detection and monitoring of threats and vulnerabilities, managing security incidents, and evolving our preventative infrastructure to keep ahead of the threat. We accomplish this through strong information security leadership and active collaboration with line of business information risk managers to provide high quality security solutions and services that are focused on improving the Firm’s risk posture.
Within Global Cybersecurity, the Asia Pacific information security office is focused on the development and execution of our Asia Pacific cybersecurity strategy. It provides critical support to our firm-wide cybersecurity program through strong partnerships in the region internally with our lines of business and also externally with our clients, industry, government partners, and regulators.
JP Morgan has been established in Singapore since 1965, and is one of 13 strategic Technology Hubs for the Firm globally.
About the Role
As the Technical Operations Analyst you will provide high level support and escalations for the Cyber Security Operate team. You will provide support, development and service improvements to multiple infrastructure products along with cross functional security activities. Part of your role will be to support and implement Cyber Security programs initiated by Cyber or our Corporate IT counterparts. Your extensive experience troubleshooting multi-tier applications, advanced network skills, and ability to quickly evaluate and learn the security products supported by the team will help you provide advisory, hold accountability and contribute to the team quickly.
Fill the role of subject matter expert (SME) for products assigned to the team which you are aligned.
Resolve Escalations for aligned products; determine resolution and required enhancements to improve products and support model.
Identify inadequacies within the environment and implement solutions to resolve them.
Provide expertise in the full range of technology controls practices: Information Risk Management, Business Continuity and Disaster Recovery, IT Control Policies (i.e. Identity and Access Management), and Problem, Incident and Change Management Processes.
Provide high level support and escalations for Cyber Tech Operations team.
Drive client service improvements, automation, designing and development of dashboards and implementation of monitoring solutions.
Project implementation and execution; Data mining, analysis and reporting.
Coordination and evidence gathering for Audits / RCSAs (Action Plans)
Skills & Experience
Skills & Experience
Minimum 6 years of overall IT experience with the ability to articulate and document support the operational processes
· Minimum 3 years experience supporting and troubleshooting information security applications and systems
· Excellent written, interpersonal planning and organizational skills with the ability to communicate at all levels of the organization
Technical understanding of large enterprise environments and system integration and design.
Must have minimum 3 years experience with Linux and/or Microsoft Windows Servers Operating Systems management.
Must have good understanding about Enterprise Application and System Monitoring preferably using application performance monitoring tools e.g. AppDynamics, Apica, DynaTrace etc.
5+ years experience of scripting / programming desired (Shell, Perl, PHP, VBScript, Python, etc.).
Hands-on experience with security or monitoring products, with in-depth knowledge of 2 or more of the following systems: Symantec DLP, Symantec Endpoint Protection (SEP), Tanium, Bromium, CAP/Skybox, Tripwire, Symantec Enterprise System Manager (ESM), Splunk, ArcSight and/or Qualys Guard Enterprise Scanner id desirable.
Good to have working knowledge of DevOps methodology
Understanding of defense-in-depth and layered network security architectures. Web Servers, Encryption.
Administrative and functional understanding of relational database systems such as MSSQL, Oracle, MySQL.
Vendor certifications such as MCSA, MTA, MCSE, RHCSA, RHCE, CCIE, CCNA, CCNP, and CCSP etc. preferred.
Security certifications such as CISSP, CEH, CISA, SANS GIAC, etc. desired.
J.P. Morgan is a place for talented people from all backgrounds and perspectives because our clients come from all backgrounds and perspectives. We encourage a culture of inclusion, where everyone's opinion counts and all employees have the freedom to deliver their absolute best. This is why we work hard and invest in attracting and developing a diverse workforce. Learn more about our Business Resource Groups in how they help our employees build successful careers and reach their greatest potential.