LinkedIn Talent Solutions Support Specialist - LinkedIn

Job Reference: HH100
Employer/Agency: LinkedIn
Location: Singapore
Experience:
Salary/Package: On application
Job Sector: General Management & Consulting
Date Posted:
Closing Date:

Provide support to LinkedIn Talent Solutions clients
Work within a queue-support model with specific daily targets on the number of customer contacts completed
Analyze and understand clients and their business, answering all product inquiries and questions
Establish effective working relationships with managers and co-workers to ensure excellent information flow and feedback on process, policy and product changes that will affect users
Document all communication with users and accounts accurately and in a timely manner via system tools
Ensure that all issues are escalated appropriately to the correct internal departments and management
Onboard and train new customers on Talent Solutions products via phone and webinar
Basic Qualifications:

1+ years of experience in customer support or account management in English and Japanese to support our Japan market.
Preferred Qualifications:

BA/BS degree in a related field
Experience working in Internet companies
Experience in technical and product support/troubleshooting
Experience analyzing data, trends and client information to identify product or service growth opportunities
Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
Excellent communication skills

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