Solution Architect - Employer Name

Job Reference: HH100
Employer/Agency: ServiceNow
Location: Singapore
Salary/Package: On application
Job Sector: General Management & Consulting
Date Posted:
Closing Date:

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

To sustain our explosive growth, we are looking for drivers—people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planetwe're looking for professionals who aren't content with the status quo—people who are more interested in how things could become. Accelerate your career and succeed in an environment where you can make an impact daily. We invite you to join in to stand out.

ServiceNow is currently seeking a Solution Architect to be responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Architect contributes to the selling, structuring and implementation of solutions. As part of a regional practice, the Architect participates in delivery on select engagements for client and with partners within the region.


Services Pre-Sales (30%)
Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems
Communicate complex technical solutions to clients
Assist the Practice Managers in region with scoping complex service engagements typically involving Orchestration, Discovery or Platform plays
Build POV (Proof Of Value) solutions in demo instances for proposed solutions in context of a services engagement sale
Will work with existing clients on developing technical solutions that may be delivered by ServiceNow Professional Services
Will work with Pre-Sales Solution Consultants/Architects on new business to understand and provide continuity for POV work into ServiceNow Professional Services
Research & Skills Development (20%)
Maintain expert knowledge of the ServiceNow platform
Maintain current knowledge via internal webinars, case study, training, Wiki and all other resources available
Answer ServiceNow Community questions
Help mentor new Technical Consultants
Perform research into technology partner or other vendor solutions in context of client requirements for integration
Delivery (50%)
Provide hands on assistance with the detailed design and implementation phases of select engagements.
Demonstrate technical leadership on ServiceNow engagements with customers and partners.
Assist delivery teams with resolving critical path technical issues, challenges


Experience in a Professional Services environment
Ability to both configure and demonstrate solutions in the ServiceNow platform
Experience designing and implementing client facing solutions leveraging involving enterprise software
Experience implementing and integrating enterprise software applications
Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
Experience with scripting in the ServiceNow platform using Javascript or Jelly including: Business Rules, Client Scripts, UI Actions, UI Pages, etc.
Is self-motivated / self-directed – capable of multi-tasking and accepting change both in tasks and schedule
Solid verbal and written communication skills
Business analysis and requirements gathering abilities.
Ability to learn technology quickly through instruction and self-training.
Ability to travel up to 50% of the time

We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We provide competitive compensation, generous benefits, and a professional, yet relaxed atmosphere.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.

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