IT Support Technicia - Anaplan

Job Reference: HH100
Employer/Agency: Anaplan
Location: Singapore
Salary/Package: On application
Job Sector: General Management & Consulting
Date Posted:
Closing Date:

Join us as we scale up in Asia. Help support our offices, team tools, collaboration mediums, and everything it takes to keep your colleagues focused and productive in their core contributions to a disruptive product set and great company. Join a global IT team, but own everything in Singapore. Bring your many corporate IT hats and wear them here!

Position Description:

Support our Mac and Windows desktop users in APAC. (20+ employees in Singapore).
Coordinate and complete requests for access, installation, procurement, and support regarding workstations, printing, phones, VoIP, audio and video conferencing, audio and video equipment, smartphones, applications, and VPN.
Collaborate closely with our IT staff in the US and UK.
Support SOX/SOC requirements.
Demonstrate up-to-date expertise in Information Technology and apply this to the development, execution, and improvement of action plans and delivery.
Model compliance with company policies and procedures, and support our company standards of ethics, integrity, and security.
Manage vendors/contractors as needed.
Provide technical direction to the business promoting alignment with overall IT strategy.
Monitor, prioritize, and follow through with all IT related requests.
Support the implementation of business solutions.

Minimum Qualifications:

Associate degree (Bachelors preferred)
Minimum of 2+ years solid Mac troubleshooting experience. (Mac Genius or Mac support certifications preferred – ACMT, ACSP, etc.)

Minimum of 4+ years solid Windows troubleshooting experience. (Windows 7,8,10)
4 years of corporate support experience, with at least one of those years working as an elevated capacity, like L2.
Experience supporting Microsoft Office suite.
Expertise diagnosing and fixing enterprise account and connectivity issues with iPads and iPhones.
Windows experience and familiarization in troubleshooting some of the basic Windows issues
Experience supporting conference room video, audio, and room scheduling solutions.
Understanding of telephony/VoIP and its underlying basics; phone system support experience.
Excellent English language verbal and written communication skills.
Strong remote teaming and collaboration skills.
Proven record of providing excellent customer service experiences.
Strong ability to troubleshoot network issues. DHCP, DNS.
Desktop, phone, and ticketing system support experience.
At least 1 year of server management experience.
Understanding of Active Directory principles.
Project coordination experience.
Strong technical, analytical, and problem solving skills.
Ability to multi-task and prioritize.
Ability to work well in a fast-paced, dynamic team environment. You will be joining an amazing group of colleagues!

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