Tech Support (Mandarin)

Job Reference: AppleCare
Employer/Agency: Apple South Asia Pte Ltd
Location: Singapore
Experience:
Salary/Package: $2600+
Job Sector: Information Technology; Sales
Functional Role: IT Hardware; Sales ( Corporate )
Date Posted:
Closing Date:

You’re a problem-solver and amazing with customers. You’re enthralled by the way things work, and have the ability to install, maintain, and troubleshoot your own hardware and software. You can multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You’re not only here to help fix technical issues, but also provide an incredible customer experience. If this sounds like you, you could be the next Advisor of AppleCare.
你有能力解决客户问题并让客户感受到完美的服务。你对事物处理非常感兴趣,并有能力自己安装,维护及故障排除自己的硬件和软件问题。你有能力在不同的系统和应用程序中处理多项任务,分析和解决各种复杂的技术问题,以及能够很好的在技术环境中执行任务。你有良好的口述和书面表达能力,以及能够有效并地优化和管理自己的工作时间。你的任务除了帮助解决技术问题之外,同时也可以提供客户一个良好的客户体验。

Key Qualifications
▪ Customer service/support environment or equivalent experience; call center experience will be preferred, but not essential
▪ Professional troubleshooting expertise or proven technical ability, Apple product knowledge preferred
▪ Customer service focus and passion for support
Flexibility to work between the hours of 9:00 a.m. to 9:30pm (Shift Duty), including weekends, with the possibility to flex up hours depending upon business needs
▪ Successful completion of a pre-employment assessment and criminal background check
▪ Successful completion of initial training
▪ Minimum typing speed of 60 characters per minute
• Fluent in Mandarin (verbal and written) and ability to type in both Simplified Chinese & Traditional Chinese due to role supporting respective regions
• General administration and phone, email, chat support duties preferred
• 具备1到2年的客户服务经验或相关经验,具有呼叫中心经验
• 较强的解决问题能力,能顺应不同技术程度客户的要求,提供清晰的技术指导和解决方案,熟悉苹果产品知识者优先
• 对客户服务专注并热情
• 工作时间在早上九点至晚上九点三十分之间(轮班制),包含周末(轮班制),可根据公司需要灵活调整工作时间,每周工作时间为40小时。
• 成功通过公司的评估以及刑事背景调查
• 成功完成初期培训
• 文字输入速度需要达到每分钟60字
• 具备良好的普通话听、说、读、写能力;具备简体中文与繁体中文字符输入的能力优先
• 可完成一般行政需要及电话,电子邮件,在线聊天支持职责者优先

Description
As an AppleCare Advisor, you’ll be supporting many of our popular products and services, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing award-winning customer ser

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