Claims Executive (Commercial)

Job Reference: Claims
Employer/Agency: HL Assurance
Location: Tanjong Pagar
Experience: 3 to 6 years
Salary/Package: $3200-$3700
Job Sector: Banking ( Segment )
Functional Role: Insurance & Asset Management
Date Posted:
Closing Date:

Reporting to the Head of Claims, you shall be responsible to
• Handle commercial lines claims (from P&C) and assist the team in personal lines claims (e.g. Travel, Motor, Home) during peak period
• Manage and oversee the Claims Assistant to ensure accurate and prompt claims processing within stipulated turnaround timeline
• Access policy liability, compute and determine claim amount payable based on policy cover and in accordance to management guidelines
• Handle phone and email enquiries and attend to walk-in policyholders / claimants in relations to claims and payment status in accordance with Company procedures
• Study claims history and highlight to Superior on any abnormalities or repeated complaints
• Liaise with claims adjusters, surveyors, brokers, lawyers, car workshops, other government bodies and service providers for claims settlement
• Contribute to roundtable discussions for new products developments and suggestions to implement procedures for claims handling to create a better/positive customer experience
• Review existing work processes to streamline and improve operational efficiency
• Prepare claims statistics and reports required by the Management on a weekly, monthly and ad-hoc basis

Job Requirements:
• Minimum Diploma or any relevant discipline with General Insurance (BCP, PGI & ComGI) certificates
• At least 3 years of hands-on experience handling commercial claims
• Proficient in MS Office applications and AS400 will be an added advantage
• Good analytical and decision making skills, meticulous with attention to details
• Customer-oriented, excellent communication, presentation and interpersonal skills
• Able to work independently and in team within schedule and under pressure

Other Information and Benefits
• 5-day work week (Mon Fri, 9 am - 6 pm, 1 hour lunch)
• Walking distance from Tanjong Pagar MRT
• Attractive remuneration package, variable performance bonus, annual leave entitlement, outpatient and dental benefits, group hospitalization and surgical, personal accident and term life insurance, etc.

YOUR CAREER, OUR PASSION - COME JOIN US NOW

Interested applicants, please forward your detailed resume, stating your qualifications, experience, reason for leaving each employment, current and expected salaries to us at [email protected] NOW.
(We regret that only shortlisted candidates will be notified.)

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