Claims Executive (Commercial)

Job Reference: Claims
Employer/Agency: HL Assurance
Location: Tanjong Pagar
Experience: 3 to 6 years
Salary/Package: $3200-$3700
Job Sector: Banking ( Segment )
Functional Role: Insurance & Asset Management
Date Posted:
Closing Date:

Reporting to the Head of Claims, you shall be responsible to
• Handle commercial lines claims (from P&C) and assist the team in personal lines claims (e.g. Travel, Motor, Home) during peak period
• Manage and oversee the Claims Assistant to ensure accurate and prompt claims processing within stipulated turnaround timeline
• Access policy liability, compute and determine claim amount payable based on policy cover and in accordance to management guidelines
• Handle phone and email enquiries and attend to walk-in policyholders / claimants in relations to claims and payment status in accordance with Company procedures
• Study claims history and highlight to Superior on any abnormalities or repeated complaints
• Liaise with claims adjusters, surveyors, brokers, lawyers, car workshops, other government bodies and service providers for claims settlement
• Contribute to roundtable discussions for new products developments and suggestions to implement procedures for claims handling to create a better/positive customer experience
• Review existing work processes to streamline and improve operational efficiency
• Prepare claims statistics and reports required by the Management on a weekly, monthly and ad-hoc basis

Job Requirements:
• Minimum Diploma or any relevant discipline with General Insurance (BCP, PGI & ComGI) certificates
• At least 3 years of hands-on experience handling commercial claims
• Proficient in MS Office applications and AS400 will be an added advantage
• Good analytical and decision making skills, meticulous with attention to details
• Customer-oriented, excellent communication, presentation and interpersonal skills
• Able to work independently and in team within schedule and under pressure

Other Information and Benefits
• 5-day work week (Mon Fri, 9 am - 6 pm, 1 hour lunch)
• Walking distance from Tanjong Pagar MRT
• Attractive remuneration package, variable performance bonus, annual leave entitlement, outpatient and dental benefits, group hospitalization and surgical, personal accident and term life insurance, etc.


Interested applicants, please forward your detailed resume, stating your qualifications, experience, reason for leaving each employment, current and expected salaries to us at [email protected] NOW.
(We regret that only shortlisted candidates will be notified.)

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